Your Google Reviews, Mastered from Covero
Your Google rating makes or breaks your restaurant. With Covero, collect more reviews, respond without leaving your dashboard and monitor your competitors — all from a single interface.
Automatic Collection
After each visit, your customers automatically receive an invitation to leave a review — by email or SMS, at the ideal moment. You choose the strategy: keep feedback internal to improve your service, or redirect to Google to boost your rating.
Respond to Google Reviews
No need to open Google My Business anymore. From your Covero dashboard, read all your Google reviews, write your response and publish it. It appears directly on Google, automatically synchronized. A considerable time saver for your online reputation.
Competitive Monitoring
Monitor your competitors' reviews and ratings in real time. Identify trends, compare your performance and spot opportunities. The competitive radar gives you a head start on your local market.
Multiply Your Google Reviews Effortlessly
90% of satisfied customers never leave a review. The reason? Nobody asks them at the right time. Covero automatically sends an invitation by email or SMS after each reservation, at the optimal timing you configure: immediately after the meal, 3 hours later, or the next day.
You choose your collection strategy: "Improve Service" keeps feedback internal so you can identify areas for improvement. "More External Reviews" redirects customers to Google. "Better Visibility" distributes reviews across all your active platforms. An automatic reminder is sent to non-respondents to maximize your collection rate.
Restaurants that activate automatic collection on average triple the number of reviews received each month, with a direct impact on their Google rating.
Respond to Your Google Reviews Without Leaving Covero
This is the feature that changes everything. Your Google reviews are automatically imported into your Covero dashboard through a direct connection with Google Business Profile. You read them, write your response, click — and it appears immediately on Google.
No more opening a Google My Business tab, searching for the review, logging back in. Everything is centralized. You see at a glance which reviews haven't received a response yet, filter by rating or date, and handle everything in minutes instead of wasting time between multiple interfaces.
Understand What Your Customers Really Think
Each collected review enriches your analytical dashboard. Overall average rating, star distribution, detailed ratings by category (service, food, ambiance, value for money) — you precisely identify your strengths and areas for improvement.
Monthly trends show you the evolution of your reputation over time. Response rate, sources (Google, site, internal) and complete CSV export give you all the data to manage your online reputation with numbers, not impressions.
93% of consumers check online reviews before choosing a restaurant. Displaying your best reviews on your website turns visitors into reservations.
Display Your Best Reviews on Your Website
Your customers' best reviews deserve to be seen. From Covero, select the reviews you want to highlight and publish them directly on your showcase website. Social proof is the most powerful conversion lever: a visitor who sees positive reviews is 3 times more likely to book.
Published reviews display the rating, comment, customer name and your response. You keep total control: only the reviews you approve appear. It's your showcase, you decide what's on it.
The Concrete Results on Your Online Reputation
Measurable indicators that strengthen your online reputation and fill your tables.
Reviews collected each month
Direct response from Covero
Real-time competitive monitoring
Your data, your property
Frequently asked questions about Google review management.
After each honored reservation, Covero automatically sends an invitation by email and/or SMS to your customer. You configure the delay (immediate, 3h or 24h after the meal) and the collection strategy. The customer clicks the link, leaves their rating and comment — either internally on your site, or directly on Google depending on your configuration.
Covero connects to your Google Business Profile account via secure OAuth2 authorization. Your Google reviews are automatically imported into your dashboard. You write your response directly in Covero and it's published instantly on Google. No additional manipulation needed.
Absolutely. All your Google reviews are imported without exception: 5 stars and 1 star alike. You can respond to each of them from Covero. For negative reviews, a professional and prompt response shows future customers that you take feedback seriously — it's a powerful trust lever.
The competitive radar primarily focuses on Google reviews, which represent the most consulted source for restaurant customers. You add your competitors and track the evolution of their ratings, number of new reviews and trends. This allows you to position yourself relative to your local market.
All your data is hosted on secure servers in Europe, in compliance with GDPR. Google Business credentials are encrypted and stored securely. Your review data belongs entirely to you and is never shared with third parties.
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Discover how Covero centralizes the collection, response and analysis of your customer reviews. Request a personalized demo and take back control of your online reputation.
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